FAQ Screen
Component Detail
User Interface
medium complexity
mobile
0
Dependencies
0
Dependents
0
Entities
0
Integrations
Description
Mobile screen presenting categorized frequently asked questions with search functionality. Users browse topics, search by keyword, and tap entries to view full answers with deep links to relevant in-app screens.
faq-screen
Sources & reasoning
FAQ is a feature of the always-on help-support area (§8). It is not called out as MVP-critical in the priorities matrix and is a deflection/support tool rather than a launch blocker, so the second non-mobilization phase (Core Product) is the appropriate target_release per the resolution rule.
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docs/source/likeperson.md · line 368help-support | Help & Support | Contact Us, Privacy Policy, Accessibility Statement, FAQ
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docs/source/likeperson.md · line 109| Snakkekort | ✓ | ✓ | ✓ | ✓ | ✓ | NICE | 3 |
Responsibilities
- Render FAQ categories and entry list grouped by topic
- Provide keyword search input with real-time filtering
- Display full answer view with formatted content and in-app deep links
- Handle navigation to referenced screens from answer links
- Show loading and empty states for content fetches
Interfaces
loadFaqEntries(orgId): FaqEntry[]
searchFaq(query): FaqEntry[]
openEntry(entryId): void
navigateToDeepLink(link): void