Pause Function

The pause function directly addresses a retention challenge identified by three of four partner organizations (NHF, HLF, Barnekreftforeningen): volunteers who cannot currently contribute often resign entirely rather than navigate informal pause processes, leading to permanent loss of trained mentors. By providing a low-friction pause, the platform retains qualified volunteers, reduces re-recruitment and re-training costs, and gives coordinators accurate visibility into available capacity for assignment dispatch and reporting. It also signals respect for volunteer life circumstances, strengthening the organization-volunteer relationship.

Implementation centers on a peer_mentor_status table with status transitions, an explicit pause action exposed through the Mobile App, and a notification to the user's coordinator. The mentor's status is read by assignment matching, geographic map view, and team report queries so paused mentors are excluded from active capacity automatically. The pause state is persisted server-side and synced to the client; offline-initiated pauses use the sync outbox. UI uses the rose role accent and clear confirmation copy. WCAG 2.2 AA applies, including touch targets, focus order, and screen reader labels on the pause confirmation flow.